terms and conditions 

pick-up orders

The Baking Factory guarantees your cake will be ready for pick-up the day and timeslot you have booked. Cake orders must be picked up before close of business i.e. 8:00pm.

Delivery Orders

The Baking Factory will try the best to deliver the cake on the Date and Timeslot booked. If there is no one at the delivery address, cakebox will be left at the front door and you will be notified via SMS. 

cancellations and refunds

For orders that have not yet been delivered only:

We accept cancellations and will provide a full refund if orders are cancelled 2 business days prior to the specified delivery date, and if the chefs have not started preparing the order. If an order is requested to be cancelled within 2 business days, a cancellation  fee of 50% of the total is applied.  Orders cannot be cancelled on the day of delivery or pick-up.


All our products may contain allergens, such as nuts, soy, dairy and eggs.

Customization & modification

All Pre-designed cakes and handcrafted desserts cannot be amended or modified. However we do offer custom made cakes and desserts. Please contact us here.

cake design

We reserve the right to substitute cake flavours and decorations on our cakes subject to availability. All cakes are hand made which means slight imperfections and variations can occur. All Cake  images on our website are 6 inch in size. Please note, the proportion of the decorations may change on bigger sized cakes.