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terms and conditions 

terms

The Baking Factory is owned and operated by THE CULINARY SCHOOL PTY LTD (ABN 98 629 916 605). By accessing, browsing or using this website, you agree to the conditions and terms stated.

The Baking Factory may amend these conditions and terms from time to time and any amendment will become effective immediately.

pick-up orders

The Baking Factory guarantees the freshness of your cake if picked up on the same day as the timeslot you have booked. Beyond this date, we cannot guarantee the freshness as it is beyond our control.

cancellations and refunds

For orders that have not yet been delivered only:

We accept cancellations and will provide a full refund if orders are cancelled 2 business days prior to the specified delivery date, and if the chefs have not started preparing the order. If an order is requested to be cancelled within 2 business days, a cancellation  fee of 50% of the total is applied.  Orders cannot be cancelled on the day of delivery.

allergies

All our products may contain allergens, such as nuts, soy, dairy and eggs.

cake design

We reserve the right to substitute cake flavours and decorations on our cakes subject to availability. All cakes are hand made which means slight imperfections and variations can occur. All product images on our website are a 4 inch size. Please note, the proportion of the decorations may change on bigger sized cakes.